Contact us
Can’t find what you’re looking for? We’re here to help. Send us a message, or reach us by email, WhatsApp or phone.
Common questions
How long does it take for me to receive my order?
It depends on your shipping selection, but usually 2 to 5 business days.
What is your return and exchange policy?
Return the item to us within 30 days of order, unopened and unused. Certain sensitive products such as seeds, microbial and live biological products cannot be returned due to their nature. Our full Returns and Refunds policy has the details.
How do I change or correct my shipping address?
Please contact us as soon as possible so that we can amend it for you.
How do I track the status of my order?
Please check your email for a tracking number. If you don’t see the email, also check your spam folder. Tracking information is from Bob Go.
How do I receive customer support?
You can reach us by email, WhatsApp or phone.
Do you ship to my country?
GROW FOLK only operates and ships in South Africa.
Will my items come in one package?
We will send your order as one shipment (unless otherwise arranged). The order might come in one or several packages (flybags, boxes or bags).
More answers are on our Customer Help page.
Send us a message
Reach us directly
- Email: info@growfolk.co.za
- Phone or WhatsApp: +27 79 640 3568 (message on WhatsApp)
- Shop: 2 Kloof Street, Montagu
